Shipping Policy
Shipping Policy Disclaimer
BOSA commits to processing orders within the specified timeframe upon acceptance. However, unforeseeable circumstances such as severe weather, shipping delays, material shortages, and other factors may occasionally affect our ability to deliver as anticipated. We appreciate your understanding and patience in these instances, and please note that BOSA cannot be held liable for any delays caused by such events.
Additionally, to ensure the security of your purchases, we may need to contact you to validate orders. This verification process may lead to slight delays. Please be aware that transit times can vary based on your proximity to our distribution center and current stock availability.
Exclusions:
Alaska and Guam: While we do ship to these locations, free shipping promotions is not available.
Refurbished Products: Refurbished products are excluded from free shipping promotion.
Discounted Products: Products marked as discounted or on sale are not eligible for free shipping promotion.
Promotions and Giveaways: Orders where the price is waived entirely due to special promotions, coupon codes, events, or giveaways are also not eligible for free shipping.
Minimum Purchase Requirement: Free shipping promotion only applies for new eBike orders that meets minimum purchase net product amount of US$3,200, this excludes any handling, taxes and duties or service fees.
Shipping Policy Disclaimer
BOSA commits to processing orders within the specified timeframe upon acceptance. However, unforeseeable circumstances such as severe weather, shipping delays, material shortages, and other factors may occasionally affect our ability to deliver as anticipated. We appreciate your understanding and patience in these instances, and please note that BOSA cannot be held liable for any delays caused by such events.
Additionally, to ensure the security of your purchases, we may need to contact you to validate orders. This verification process may lead to slight delays. Please be aware that transit times can vary based on your proximity to our distribution center and current stock availability.
Exclusions:
Alaska and Guam: While we do ship to these locations, free shipping promotions is not available.
Refurbished Products: Refurbished products are excluded from free shipping promotion.
Discounted Products: Products marked as discounted or on sale are not eligible for free shipping promotion.
Promotions and Giveaways: Orders where the price is waived entirely due to special promotions, coupon codes, events, or giveaways are also not eligible for free shipping.
Minimum Purchase Requirement: Free shipping promotion only applies for new eBike orders that meets minimum purchase net product amount of US$3,200, this excludes any handling, taxes and duties or service fees.
International Shipping
BOSA ships internationally to selected countries that permit the import of eBike and related products. Please be aware that some countries may restrict imports due to the inclusion of batteries considered hazardous materials. Please note, additional shipping and handling charges will apply when batteries had to be transported separately due to compliance requirement by the custom from your country.
Countries We Ship To:
Austria
Canada
Denmark
Finland
France
Greece
Hungary
Ireland
Italy
Japan
Korea
Mexico
New Zealand
Norway
Poland
Portugal
Puerto Rico
Spain
Custom Duties and Taxes Explained
At BOSA, we strive for transparency in all our transactions, especially regarding the costs associated with international shipping. Understanding the difference between Value Added Tax (VAT) paid at checkout and customs duties required upon entry into your country can help clarify why you might face additional charges after making a purchase.
VAT at Checkout:
What It Is: VAT is a consumption tax applied to the value added to goods and services, including those sold internationally. At BOSA, when you check out, the VAT applicable to your location is calculated and collected as part of your total payment.
Purpose: This tax goes directly to governmental tax authorities within the seller's country and is used as a standard sales tax.
Custom Duties at Border:
What They Are: Customs duties are fees levied by the government of the destination country on goods as they enter the country. These are not included in the VAT and are assessed based on the item type, value, and sometimes the purpose for import.
Purpose: These duties are charged to import goods into countries and fund various public services. They also help regulate the flow of goods in and out of a country, protecting local industries and managing international trade policies.
Why Both Are Charged:
BOSA ships internationally to selected countries that permit the import of eBike and related products. Please be aware that some countries may restrict imports due to the inclusion of batteries considered hazardous materials. Please note, additional shipping and handling charges will apply when batteries had to be transported separately due to compliance requirement by the custom from your country.
Countries We Ship To:
Austria
Canada
Denmark
Finland
France
Greece
Hungary
Ireland
Italy
Japan
Korea
Mexico
New Zealand
Norway
Poland
Portugal
Puerto Rico
Spain
Custom Duties and Taxes Explained
At BOSA, we strive for transparency in all our transactions, especially regarding the costs associated with international shipping. Understanding the difference between Value Added Tax (VAT) paid at checkout and customs duties required upon entry into your country can help clarify why you might face additional charges after making a purchase.
VAT at Checkout:
What It Is: VAT is a consumption tax applied to the value added to goods and services, including those sold internationally. At BOSA, when you check out, the VAT applicable to your location is calculated and collected as part of your total payment.
Purpose: This tax goes directly to governmental tax authorities within the seller's country and is used as a standard sales tax.
Custom Duties at Border:
What They Are: Customs duties are fees levied by the government of the destination country on goods as they enter the country. These are not included in the VAT and are assessed based on the item type, value, and sometimes the purpose for import.
Purpose: These duties are charged to import goods into countries and fund various public services. They also help regulate the flow of goods in and out of a country, protecting local industries and managing international trade policies.
Why Both Are Charged:
Customers often ask why they need to pay customs duties if they have already paid VAT at checkout. It’s important to understand that:
VAT is collected at the point of sale and remitted to the tax authorities in the seller’s country. It represents the tax on your purchase itself.
Customs Duties are separate and are assessed by your local customs authorities as the goods cross international borders. These are not pre-collected at checkout because they depend on local regulations that vary by country and are not determined until the goods arrive at customs.
Example Scenario:
Imagine you are in Canada and you purchase an eBike from BOSA, based in the United States. At checkout, you pay the price of the scooter plus any applicable sales tax for the USA. When the scooter arrives in Canada, Canadian customs assess a duty fee based on its value and type as part of their regulatory and fiscal policies. This fee is payable by you upon delivery.
Our Commitment:
As a U.S., we have no control over these customs duties, and they are not included in our pricing because they are assessed directly by your local government. We understand that this can be frustrating and we are committed to providing all the necessary documentation to ensure a smooth customs process. We communicate these potential fees to our customers beforehand to prevent any unexpected charges and enhance your shopping experience with BOSA.
FAQ About VAT & Custom Duties
Q: How much would I be charged for custom duties?
A: This depends on the product amount, product type, and the importing country (your country). It is highly recommended to check with your customs authorities for more information on duty rates applicable to your purchase.
Q: Is custom duties included at checkout? Is it collected by BOSA?
A: No, it is not. Custom duties will be collected by your local customs office.
Processing Time
At BOSA, we strive to process and ship all orders as swiftly as possible. Here are the details on how we handle orders:
Same-Day Shipping: Orders placed on our website from Monday to Friday between 9 am and 2 pm PST are processed and shipped the next business day. This would change depending during National holidays, please contact our customer service for details before making a purchase.
Business Days:
Please note that we do not process or ship orders on weekends.
Shipping Address Accuracy:
Shipping Address Accuracy:
Delays may occur if there are issues with the shipping address provided. Please ensure your address is accurate to avoid any delays.
Estimated Shipping Times
Destination: Estimated Shipping Time
United States: 3 - 5 Business Days
Canada & Hawaii: 4 - 10 Business Days
EU & Other Parts Of The World: 10 - 20 Business Days
Standard Shipping:
Estimated Shipping Times
Destination: Estimated Shipping Time
United States: 3 - 5 Business Days
Canada & Hawaii: 4 - 10 Business Days
EU & Other Parts Of The World: 10 - 20 Business Days
Standard Shipping:
Most eBike orders are shipped via ground shipping methods. The average delivery times are between 2-4 business days. Please note, this estimated shipping time does not include the processing period or additional time that may be required to clarify further details with the customer.
Shipping Delays:
It's important to understand that the shipping times provided are estimates and may be affected by factors outside our control. These can include adverse weather conditions, natural disasters, resource shortages (such as trucks or drivers), and accidents, among others. While BOSA is committed to processing and shipping orders promptly within the stated timeframe, we cannot influence the transit times once a shipment has been handed over to a carrier (UPS, USPS, DHL, FedEx). Consequently, we are not liable for any delays caused by these courier services once items have shipped.
Shipping Fees:
All applicable shipping fees (excluding any customs duties, if applicable) will be clearly displayed at checkout before you finalize your payment.
Quality Assurance:
At BOSA, we take pride in the quality of our products. Before leaving our Los Angeles facility, every electric scooter undergoes a rigorous in-house quality inspection. Our team of full-time quality inspectors is dedicated to ensuring that each scooter meets our high standards. The inspection process typically takes about 30 minutes per unit, which includes unboxing, inspecting, and repackaging. Due to this detailed inspection, please do allow additional time for processing your order before shipment.
High Value Item Shipping
Signature Requirement: All our eBikes (excluding parts and accessories) are considered as High Value items, therefore, are shipped with a signature requirement to prevent theft. The courier may need to contact you to schedule a delivery appointment. Please ensure you provide the best contact phone number during checkout to facilitate this process.
Order Shipment Notifications
Shipment Confirmation: Once your order has been shipped, you will receive a notification via email or SMS. This notification will include your tracking information and a link to track your package online.
Stay Informed: We encourage you to use the provided tracking information to monitor your shipment's progress and to make arrangements for receipt, especially for high-value items.
Product damaged During Transit
Precautions and Packaging: At BOSA, we take comprehensive precautions to ensure that all products are securely packaged before leaving our warehouse. Despite our best efforts, damage can occur during transit. You can refer to the Defects vs. Non-Defects section in our Returns and Exchanges page here.
When Damage Occurs:
Refuse Delivery: If you notice any damage upon receiving the product, you must take photo on damages incurred prior to contacting us to expedite the process to assist you with your issues.