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Warranty

BOSA E-Bikes Warranty Policy

BOSA stands by the quality and durability of our e-bikes, offering a 6-month limited warranty for refurbished products and a 1-year limited warranty for new products. Our warranty ensures your confidence in our products while clearly outlining coverage and limitations. If you have any questions, feel free to contact us directly for clarification before purchase.

Eligibility for Warranty Service

To qualify for warranty service, the following conditions must be met:

  1. Proof of Purchase: A valid sales receipt from BOSA or an authorized retailer is required.
  2. Usage: The product must not be used for rental, commercial purposes, or competition.
  3. Authorized Purchases: Products purchased through unauthorized channels are not covered.
  4. Time Frame:
  • Claims within 30 days of delivery will receive replacement parts and shipping at no cost.
  • Claims after 30 days will require customers to cover shipping fees for replacement parts.

Limitations of Warranty

This warranty begins at the time of the original sale and is non-transferable. It applies exclusively to the original purchaser. Please note:

  • Modifications: Unauthorized modifications void the warranty.
  • Weather Damage: Damage caused by weather, including water exposure, is not covered.
  • Third-Party Components: Components such as motors, tires, wheels, and batteries are covered under their respective manufacturers’ warranties, are excluded from coverage.
  • Cosmetic Wear: Minor blemishes, scratches, flat tires, or natural wear and tear are not covered.
  • Storage Conditions: Improper storage or exposure to corrosive environments, including saltwater or sea breeze, is excluded from coverage.
  • Maintenance: Regular maintenance is the owner’s responsibility. Failure to maintain the product may void warranty claims.

What is Covered

The warranty specifically covers manufacturing defects in critical components such as:

  • Motor
  • Battery
  • Controller
  • LCD Display

This coverage excludes damages caused by misuse, neglect, or accidents.

What is Not Covered

  • Screws, nuts, and bolts are considered consumables and are not covered.
  • Damage resulting from improper cleaning, chemicals, or solvents.
  • Age-related wear, such as fading paint or deteriorating rubber or plastic parts.
  • Costs related to towing, loss of time, or inconvenience.

Warranty Coverage Options

  1. Parts Replacement: After an approved claim, we will ship replacement parts to you, accompanied by guides, tutorials, and support as needed. Shipping fees may apply after the initial 30-day period.
  2. Repair Services: For approved claims, we can arrange repairs through trusted service partners. Customers are responsible for labor, shipping, and any additional uncovered parts costs.

How to File a Warranty Claim

Follow these three simple steps:

  1. Contact Us: Email support@bosaebikes.com with your order details.
  2. Document the Issue: Attach detailed photos, videos, and a clear description of the issue.
  3. Receive Instructions: Our team will respond within 1-3 business days with next steps.

Common Questions

Q: Why doesn’t the warranty cover water damage? A: While our e-bikes are designed for durability, exposure to water can cause damage beyond our control. This aligns with industry standards, even for water-resistant products.

Q: Can I purchase an extended warranty? A: Yes, extended warranties are available through third-party providers like Extend, offering up to 3 additional years of coverage.

Q: Does warranty apply to international purchases? A: Yes, we support international customers by shipping replacement parts. Customers are responsible for shipping costs.

Q: Are screws and bolts covered under warranty? A: No, regular tightening of screws and bolts is part of routine maintenance and the rider’s responsibility.

Owner’s Responsibilities As a BOSA e-bike owner, you are responsible for scheduled maintenance and proper use. Claims may be denied due to neglect, abuse, or improper maintenance. For support or questions, contact us at support@bosaebikes.com.

At BOSA, we are committed to providing you with reliable urban mobility solutions and exceptional service throughout your ownership journey.

Here’s a corrected version of the passage that aligns more closely with California's rules and policies regarding warranties for e-bike products:

We reserve the right to deny warranty claims or service if the reported issues fall outside the scope, terms, or conditions of our warranty policy. All warranty exclusions and limitations are clearly outlined in our policy to ensure compliance with California's consumer protection laws. If you have questions about your warranty coverage, please contact us for clarification before requesting service.